These Terms of Use ("Terms") govern your access to and use of the hazy-crag website and services. By accessing or using our services, you agree to be bound by these Terms.
1. Acceptance of Terms
By accessing our website or enrolling in our programmes, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our services.
2. Description of Services
hazy-crag provides online language instruction through live video sessions with native-speaking tutors. Our services include various course programmes, learning materials, and related educational resources.
3. Account Registration
To access certain features, you may need to create an account. You agree to:
- Provide accurate and complete information
- Maintain the security of your account credentials
- Notify us immediately of any unauthorised access
- Accept responsibility for all activities under your account
4. Enrolment and Payment
4.1 Programme Fees
All fees are displayed in Australian Dollars (AUD) and are payable in advance unless otherwise agreed. Prices are subject to change, but any changes will not affect existing enrolments.
4.2 Payment Methods
We accept major credit cards and other payment methods as indicated during checkout. Payment processing is handled by secure third-party providers.
4.3 Refund Policy
Refund requests are evaluated on a case-by-case basis. Please contact us within 14 days of enrolment if you are unsatisfied. Partial refunds may be issued for unused sessions.
5. Session Policies
5.1 Scheduling
Sessions must be booked through our scheduling system. Availability depends on instructor schedules and may vary.
5.2 Cancellations
Sessions may be rescheduled with at least 24 hours' notice. Late cancellations or no-shows may result in session forfeiture.
5.3 Technical Requirements
You are responsible for ensuring adequate internet connectivity and functioning equipment for video sessions.
6. Intellectual Property
All content on our website, including text, graphics, logos, and learning materials, is owned by hazy-crag or our licensors. You may not:
- Copy, modify, or distribute our content without permission
- Use our materials for commercial purposes
- Remove any copyright or proprietary notices
7. User Conduct
You agree not to:
- Use our services for any unlawful purpose
- Harass, abuse, or threaten instructors or other users
- Attempt to gain unauthorised access to our systems
- Record sessions without express permission
- Share account access with others
8. Disclaimer of Warranties
Our services are provided "as is" without warranties of any kind. We do not guarantee specific learning outcomes, as results depend on individual effort, aptitude, and consistency.
9. Limitation of Liability
To the maximum extent permitted by law, hazy-crag shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services.
10. Indemnification
You agree to indemnify and hold harmless hazy-crag, its officers, employees, and agents from any claims arising from your use of our services or violation of these Terms.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or practices of these external sites.
12. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be effective upon posting to this page. Continued use of our services after changes constitutes acceptance of the modified Terms.
13. Termination
We may suspend or terminate your access to our services at any time for violation of these Terms or for any other reason at our discretion.
14. Governing Law
These Terms are governed by the laws of New South Wales, Australia. Any disputes shall be resolved in the courts of New South Wales.
15. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
16. Contact Information
For questions about these Terms, please contact us at:
Email: [email protected]
Address: Level 12, 180 George Street, Sydney NSW 2000, Australia
Last updated: July 2026